Updated on 18 Mar 2026

1. We will be a minimum item charge amounting RM25 for order less than this amount . Before proceed, buyers need to pay full amount.

2. If you are unhappy with the quality of your merchandise, please contact us within 24 hours upon receipt of the items to discuss your concern with one of our friendly customer service representatives.

3. We will only provide a refund or a replacement of merchandise, due to a manufacturing defect that was caused by our production issue because these are customized products created by you.

4. We are not able to provide refunds or replacements of merchandise with user generated defects such as typo errors, spelling errors, design or layout errors, poor image quality, low image resolution, mistake in selecting product size, product type, paper selection, printing options, failure to remember or use promotion offers. We do not provide reprint/replacement due to mishandling.

5. To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your items and is subjected to a mandatory review and investigation process by our Customer Support team. When filing your report, kindly provide us with your order number, several pictures of the wrong item, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to return the wrong item to us in its original form to our company.

6. In the scenario of an unforeseen error (i.e – damaged, stained or wrong Item(s) delivered to the buyer), our company will bear buyer’s return shipping fee.

7. In the scenario where the Buyer requests additional item(s) (not included in original order), the Buyer will have to bear the shipping at full expense.

8. We encourage Buyers to communicate with our company’s representatives in the event where problem arises in a transaction or during
production/delivery process.

9. For whom interested become our member, can refer details as below:-

a. VIP
– For customer who interested become our VIP member, he/she need prepaid RM 1000 to open VIP account first.
– Each time VIP member make order, total amount will deduct from prepaid payment.
– VIP member can enjoy extra 20% discount for every order.
– Each time prepaid amount to continue VIP account should be RM 1000.