Updated on 18 Mar 2026

Returns

Return Period

If you are unhappy with the quality of your merchandise, please contact us within 24 hours upon receipt of the items to discuss your concern with one of our friendly customer service representatives.

Eligibility
We will only provide a refund or a replacement of merchandise, due to a manufacturing defect that was caused by our production issue because these are customized products created by you.

Return Terms and Conditions

We are not able to provide refunds or replacements of merchandise with user generated defects such as typo errors, spelling errors, design or layout errors, poor image quality, low image resolution, mistake in selecting product size, product type, paper selection, printing options, failure to remember or use promotion offers.
We do not provide reprint/replacement due to mishandling.

Refunds

Application for Returns/Refunds

To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your items and is subjected to a mandatory review and investigation process by our Customer Support team. When filing your report, kindly provide us with your order number, several pictures of the wrong item, and reasons on why are you requesting for a return or refund.

In all other cases, it is the responsibility of the recipient to return the wrong item to us in its original form to our company.

Liability of Return Shipping Fee

i) In the scenario of an unforeseen error (i.e – damaged, stained or wrong Item(s) delivered to the buyer), our company will bear buyer’s return shipping fee.
iii) In the scenario where the Buyer requests additional item(s) (not included in original order), the Buyer will have to bear the shipping at full expense.

Communication Between Our Company and Buyer

We encourage Buyers to communicate with our company’s representatives in the event where problem arises in a transaction or during production/delivery process.