Frequently Asked Questions (FAQ)

You can only create an account when you make your first purchase in the website. The account will be created during the check out.

Your account security is our top priority. We use advanced encryption and security protocols to protect your personal information and ensure that your data is safe from unauthorized access.

If your account remains inactive for an extended period, it may be temporarily deactivated for security purposes. You can easily reactivate it by logging in and following the reactivation prompts. If you encounter any issues, our customer service team is available to assist you.

We streamline our production processes and leverage bulk purchasing to reduce costs, allowing us to pass the savings on to our customers. Additionally, we work with various suppliers and printers to ensure we get the best rates for your order. Our advanced technology and efficient workflows help minimize waste and optimize productivity.

We select the most suitable printing method for your product based on its specifications and our current production capabilities. This ensures the best quality and cost-effectiveness for your order.

Yes, you can request a quote for custom products not shown in our ordering system. Please contact our customer service team with your specific requirements, and we will provide a tailored quotation for you.

We do not provide design services, but you can use free online design tools such as Canva.com, Adobe Spark, or Fotor. Additionally, you can hire designers on freelancer platforms like Upwork or Fiverr for professional assistance.

A product size template is a pre-defined layout that matches the dimensions of your final print. Using it ensures your design fits perfectly and avoids issues during printing.

You can find guidelines for submitting your artwork on our website or by contacting our customer service team for detailed instructions.

If your artwork doesn’t meet our specifications, we will notify you to make the necessary adjustments before proceeding with your order.

Please save your artwork in PDF format for the best quality and compatibility.

You can upload your artwork directly through our website during the ordering process or email it to our customer service team.

Changes or cancellations can be made before the printing process begins. Please contact us immediately if you need to make adjustments.

While we strive for accurate color reproduction, slight variations may occur due to differences in printing processes and materials. Please refer to our acceptable policy

Yes, you can, as long as the content complies with Malaysian (or Singapore) printing and publication laws. Image Junction will not print jobs containing offensive literature or images, including content that is politically, religiously, or racially sensitive. Image Junction will not be responsible for any infringement related to artwork content.

Anyone residing in Malaysia who is 18 years old or older is eligible to become a Image Junction Agent. Please note that there is an annual subscription fee required for membership.

Becoming a Image Junction Agent offers several advantages, including exclusive Agent Pricing, access to a diverse range of high-quality printed products, and the flexibility to work on your own schedule. Additionally, you'll be part of a supportive network that provides periodic training and resources to help you succeed.

You can set your own selling prices with the flexibility to adjust prices based on your market conditions and target customers.

No, we do not offer a sales kit. However, you are welcome to order prints as samples. For example, if you're interested in our brochures or flyers, you can order them at agent’s price. This allows you to review the quality and design before making a larger purchase.

Image Junction products are supplied through us or our print vendors. As an agent, you will not need to handle inventory or shipping, as we manage all aspects of product fulfilment and delivery.

To place an order, simply visit our website, select the products you want, and follow the checkout process. You will receive a confirmation email (and WhatsaApp notification) once your order is placed.

If you are an agent, you will need to first top up your wallet and pay using the credits in your wallet. For general public purchases, payment can be made through credit card and FPX.

The delivery time for your goods varies depending on your location. Typically, orders are delivered within 5-7 business days. You will receive a tracking number to monitor your shipment.

Yes, you can cancel or change your order as long as the order status has not been updated to “Print-in-Progress”, thereafter, changes or cancellations are not possible.

You can keep track of your orders and account balance by logging into your account on our website. There, you will find detailed information about your order history, current orders, and account balance. Additionally, you will receive email and whatsapp notification for any order status update.

If you have a pending, ensure that all required files and instructions are correctly uploaded to your account. Monitor your email and account dashboard for any updates or requests for additional information from our team.

Our products are delivered “free” and already included in the price.

Your goods will be delivered via a reliable courier service. You will receive a tracking number once your order is shipped, allowing you to monitor the delivery status.

No, there will not be any branding on the packaging. However, there will be a shipping label pasted on the packaging, but our company name will remain anonymous.

Delivery times vary based on the courier's schedule and your location. Generally, deliveries are made during standard business hours, Monday to Friday.

No.

No. We currently do not have a physical shop to keep operation costs low and pass the savings back to you. All our orders are shipped out from our production (or vendor) facilities.

Yes, we can deliver orders directly to your customers. Simply enter your customer's address as the shipping address during the checkout process.

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. We do our best to keep you informed and provide updates on your order status.

If you don't receive your order on time or there is a mix-up, please contact our customer service team immediately. We will investigate the issue and work to resolve it as quickly as possible.

To change your default delivery address, log in to your account on our website and update your address information in the account settings.

If you need to temporarily switch to a different delivery address, you can specify the alternate address during the checkout process for that specific order.

If your order is late, please contact our customer service team. We will provide you with an update on your order status and take the necessary steps to ensure your order is delivered as soon as possible.

You can pay for your order using the payment methods available at checkout. For agents, payments are made using credits in your Image Junction wallet. For general public purchases, payment options include credit card and FPX.

To make a top-up your Image Junction wallet, log in to your account and navigate to the wallet section. You can add funds using the available payment methods. Follow the instructions to complete the top-up process.

The recommended top-up amount depends on your expected order volume and frequency. The minimum top up is RM300 and in multiple of RM100

Yes, you will receive an official invoice for your order. The receipt will be sent to your registered email address once your order is processed. You can also access and download your receipts from your account dashboard on our website.

If you are dissatisfied with your order, please contact our customer service team as soon as possible. Provide details about the issue along with your order number. We will review your concern and work with you to resolve it, which may include a refund or replacement if applicable.

For any printing-related questions, you can reach out to our customer support team. They are knowledgeable about our products and services and will assist you with any queries you may have.